Shipping policy

Welcome to our website! We value each customer and are committed to providing you with the best purchasing experience. Below is our shipping policy, which applies to all products and orders on our site. Please read and familiarize yourself with our policy.

1. Order Confirmation

After placing your order, you will receive an order confirmation email immediately, including an order summary and estimated delivery time. Please check this email carefully to ensure that all information regarding the selected products, sizes, colors, etc., is correct.

2. Order Processing

Once your order is confirmed, your items will be prepared for shipment within 3-5 business days. We offer a flat Shipping fee for all products to the UK.

Special Note: If you need to change your delivery address while the order is in transit, you will be responsible for any additional shipping costs.

3. Delivery

All orders shipped via freight companies require customers to schedule a delivery appointment. Once the package arrives at the local station, the carrier will contact the phone number provided in your order to arrange delivery. Please ensure that an adult over 18 is present to sign for the delivery.

If a re-delivery is necessary due to customer circumstances, additional fees may apply. Delivery appointments may be rescheduled by the carrier for various reasons, and we cannot accept order cancellations due to this. In case of shipping delays or lost packages, please allow the freight company to attempt to resolve the issue and deliver your package.

Note: For remote areas, the freight company may charge additional delivery fees. We will contact you in advance to confirm and discuss these costs before shipment.

4. Receiving Goods

To ensure smooth delivery and avoid issues, please follow these guidelines:

- Check the Number of Boxes: Confirm that the number of boxes matches your order. If any boxes are missing, note this on the delivery receipt and inform the driver.

- Check for Damage: Inspect all boxes for damage. If any are damaged, note this on the delivery receipt and inform the driver. Take photos of all boxes and any damage, and contact us immediately. We will not be responsible for damages incurred due to improper receiving procedures.

5. Equipment Installation

We currently do not offer installation services. Equipment needs to be assembled by you. Some equipment comes pre-assembled and should be put together according to the installation instructions provided.

6. Estimated Shipping Time to the UK

- Shipping Time: 55 business days

7. Curbside Delivery

The standard delivery location for Pilates equipment is curbside. We are responsible for delivering the equipment to the curbside, and you may need to cover additional costs for offloading.

Special Note: Additional costs may include forklift rental fees and handling fees, and you will be responsible for any additional shipping costs.

8. Backorders

In the event of a backorder, we will notify you immediately after you place your order and provide an estimated arrival time and alternative options. You may choose to keep the order, replace it with other products, or cancel the order.

For further assistance, please contact our fulfilment department at: hello@bodyworksreformerpilates.co.uk

Thank you for your cooperation and understanding. We wish you a pleasant shopping experience!